Refund & Exchange Policy 退款和換貨政策
退貨
我們的退貨政策有效期限為 5 天。 如果您購買後已經過了 5 天，很遺憾，我們無法提供退款或換貨。
要獲得退貨資格，您的商品必須未使用且狀況與您收到時相同。 它也應該在原始包裝中。
為了完成您的退貨，我們需要收據或購買證明。 請不要將您購買的產品退還給製造商。
退款（如適用）
收到並檢查您的退貨後，我們將向您發送一封電子郵件，通知您我們已收到您退回的物品。 我們也會通知您退款的批准狀態。
如果退款獲得批准，通常需要 3-5 個工作天處理，退款將自動計入您的信用卡或原始付款方式。
延遲或遺失退款（如適用）
如果您在批准後7 天內仍未收到退款，請先仔細檢查您的銀行帳戶，然後聯絡您的信用卡公司進行更新，根據原始支付網關的不同，您的退款可能需要一段時間才能正式發布。
接下來聯絡您的銀行。 退款之前通常需要一些處理時間。
如果您已完成上述所有操作但仍未收到退款，請透過 info@kolbcoffee.com 與我們聯繫
促銷品（如適用）
光是正價商品可以退款，特價商品無法退款。
換貨（如果適用）
我們僅更換有瑕疵或損壞的物品。 如果您需要更換相同的商品，請發送電子郵件至 info@kolbcoffee.com，我們會告知您流程。
根據交貨地點的不同，您的換貨產品到達您手中所需的時間可能會有所不同。
Returns
Our return policy lasts for 5 days. If 5 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It should also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval status of your refund.
If refund is approved, it normally take 3-5 working days to process, and a credit will automatically be applied to your credit card or original payment method.
Late or missing refunds (if applicable)
If you haven’t received a refund in 7 days after approval, please double check your bank account first, then contact your credit card company for update, it may take some time before your refund is officially posted depending on the original payment gateway.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and still have not received your refund, please contact us at info@kolbcoffee.com
Sale items (if applicable)
Only regular priced items can be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kolbcoffee.com and we will let you know the process.
Depending on the delivery location, the time it may take for your exchanged product to reach you, may vary.